ANZSCO 149212: Customer Service Manager
Skill Level: 2 | Assessing Authority: VETASSESS (Group: C)
Group C : Skills Assessment Criteria:
Qualification(s) assessed at least AQF Diploma level with a highly relevant field of study and at least one year of post-qualification highly relevant employment at an appropriate skill level in the last five years;
OR
Qualification(s) assessed at least AQF Diploma level with an additional qualification at least AQF Certificate IV in a highly relevant field of study and at least one year of post-qualification highly relevant employment at an appropriate skill level in the last five years;
OR
Qualification(s) assessed at least AQF Diploma level without a highly relevant field of study and at least two years of post-qualification highly relevant employment at an appropriate skill level in the last five years;
Note: For pre-qualification employment (if all of your employment is before your qualification assessed at the AQF diploma level), three years of highly relevant employment in addition to at least one year of highly relevant employment at an appropriate skill level in the last five years.
Requirements for Skills Assessment
This occupation requires a qualification assessed as comparable to the education level of an Australian Qualifications Framework (AQF) Diploma or higher and in a field highly relevant to the nominated occupation.
In addition to the above, it is essential for applicants to meet the following employment criteria:
- at least one year of post-qualification employment at an appropriate skill level,
- undertaken in the last five years,
- working 20 hours or more per week, and
- highly relevant to the nominated occupation.
If the qualification is not in a highly relevant field, then the applicant must have:
- two years of post-qualification employment experience at an appropriate skill level,
- undertaken in the last five years,
- working 20 hours or more per week, and
- highly relevant to the nominated occupation.
This is reduced to one year if there is an additional qualification at least at AQF Certificate IV level in a highly relevant field.
If employment has occurred before completion of qualification, then three years of highly relevant employment experience are required in addition to at least one year of highly relevant employment at an appropriate skill level in the last five years.
Please note in order to achieve a successful Skills Assessment Outcome, a positive assessment for both qualifications and employment is required.
Qualification
AQF Diploma or higher qualification*
Highly relevant major fields of study include Business Management and Customer Service Management.
Bachelor’s degrees in hospitality, Marketing, Media, Communications or Public Relations must have sufficient units in Events or Conference Management to be considered highly relevant.
*This includes qualifications assessed at AQF Advanced Diploma, Associate Degree, Bachelor, Master and Doctoral level.
Employment
Highly relevant tasks include:
» developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
» providing direction and feedback to team members and assisting with recruitment
» managing, motivating and developing staff providing customer services
» planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
» liaising with other organisational units, service agents and customers to identify and respond to customer expectations
Reference: vetassess.com.au
Skill Assessment Assistance